These are accounts from people who came to us with pension questions — some straightforward, some complicated. We share them here so you have a realistic sense of what working with us looks like.
Return to HomeAccounts from clients who came to us with pension questions across different circumstances.
Pracha Wiwatanakit
Bangkok · May 2025
I came in not really knowing what to expect. My provident fund calculation had been confusing me for months and every time I called the fund office I walked away more confused than before. The Welcome Review made the whole thing clear within a single session. Khun Somchai went through each line with me and the written summary I took home helped enormously when I had questions later.
Siriporn Laohapong
Nonthaburi · April 2025
The query handling was thorough and the updates were always in language I could follow without needing to re-read several times. The matter took about six weeks — slightly longer than initially estimated, though Khun Natthaporn explained why and it made sense. The outcome was good. I would come back for any future pension matters.
Michael Reinhard
Bangkok (German national) · May 2025
As someone working in Thailand for nearly twelve years, I had built up contributions to a local provident fund that I was uncertain how to access. The team handled everything — the forms, the authority correspondence, the waiting — while I carried on with work. What I appreciated most was that no one ever made me feel rushed into a decision. Highly recommended for any expatriate navigating Thai pension arrangements.
Anchalee Thongchai
Pathum Thani · March 2025
My pension appeal had already been rejected once before I came to Mongkol Law. The Complete Representation service handled a complicated process over about five months. I was kept informed throughout — even when there was nothing new to report, I received a brief note to say so. The closing report at the end was detailed and I found it genuinely useful. The matter concluded better than I had hoped.
Kittiphat Charoenphol
Bangkok · April 2025
I had a straightforward Social Security query but was unsure how to phrase it formally to the fund. The Query Handling service took care of everything within about three weeks. The fee was fair for what was done, and I appreciated that they did not suggest I needed a larger, more expensive service just because I walked in the door. I would trust them with a bigger matter if one arose.
Nittaya Bunyawat
Chiang Mai (via Bangkok office) · May 2025
After my husband passed, I needed to understand what pension benefits I was entitled to from his fund. It was not a comfortable subject and I was nervous about the meeting. The team was kind and patient — there was no pressure to decide anything on the day, and the written summary they prepared for me let me review things at home quietly. That meant a great deal at a difficult time.
Each situation was different. What did not change was the approach: careful, clear, and at the client's pace.
A client who had worked for the same employer for 22 years found that the retirement benefit she had received was considerably lower than she had expected based on years of contribution statements. The fund's explanation was difficult to follow and she was unsatisfied with the response to her initial written complaint.
We reviewed the full contribution history, identified a three-year period during which the reported contribution rate differed from the rate in her employment contract, and submitted a formal appeal with supporting documentation. The appeal included two rounds of correspondence over four months.
The fund acknowledged the discrepancy and issued a corrected payment of the shortfall. The client received a sum that was approximately 18% higher than the original payment. She was kept informed at each stage and received a full closing report on conclusion.
"I had almost accepted that I would never see that money. The closing report sits in my file at home and I still read it sometimes — I still find it hard to believe it worked out."
A foreign national who had worked in Thailand for 11 years was preparing to return to his home country. He had contributions in a company provident fund but was uncertain about the process for accessing them on departure and which authority to contact first.
We identified the correct fund contact, prepared all required documentation including certified translations of relevant personal records, and submitted the access request. We followed up with the fund and his former employer's HR department as needed.
The matter was resolved within seven weeks. The full accumulated amount, including employer contributions, was released without further dispute. The client departed Thailand shortly after with the matter fully concluded.
"I had been putting this off for two years because it seemed complicated. It was not — they made it very manageable."
A widow was referred to us by a family friend after her husband's passing. She was unsure whether she was entitled to any continuing pension benefit from his Social Security contributions and was finding the government information confusing at an already difficult time.
We began with the Welcome Review, confirmed her entitlement, and then proceeded — at her request and her pace — to the Query Handling service to submit the survivor benefit claim with all required documentation on her behalf.
The claim was processed and her monthly benefit commenced as entitled under the Social Security Act. The process required two rounds of document supplementation, which we managed without burdening her with further paperwork requests.
"Everyone was very gentle with me. They understood that this was not just a legal matter."
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The first meeting is unhurried and leaves you with something in writing. It is the easiest way to understand where your pension situation actually stands.
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